We do NOT accept refunds unless the contents we provided in the lessons are defective.
Particularly, we will NOT accept any of the following claims;
Following our online lesson in the gaimen-kirikae exam caused the failure of the gaimen-kirikae exam.
The lack of information were given in our contents and thus you failed the gaimen-kirikae exam.
These claims can be easily made, however unless you can prove your claim with clear evidence (such as taking a video during the exam), we cannot accept with your claim.
If you find any contents defective, please contact us at firstname.lastname@example.org.
We will investigate your claim and if we cannot disagree with your claim, we will try and refund all as soon as possible.